Last Monday, we instituted a new security protocol. If, for any reason, a computer is untouched for 10 minutes, the machine automatically logs off—and its user has to re-enter a password in order to regain access. This, I’m told, is a managerial “best practice”—ensuring maximum protection of confidential data.
The next morning—as I was hunched over a document from which I had already been logged out twice—I was interrupted by a repeated, “Pssst. Pssst. PSSSSSST!” Turning toward the door, I recognized a smiling seven-year-old girl who’s been a regular here since her birth. She waved enthusiastically, then sped off with her mother for a quarterly check-up—a medical “best practice” intended to ensure that her transplanted kidney continues to function optimally.
I was immediately struck by the juxtaposition of vulnerabilities. Whether in management or medicine, we can do everything possible to minimize risk and maximize health and safety. But even the best of best practices can never fully guarantee security. Protected data can be breached by an intent hacker. And transplanted kidneys will always be more susceptible to infection or failure—no matter how often they’re examined.
The Ronald McDonald Houses are places where certain compelling realities tend to come into sharper focus. Daily, I’m reminded that life is a precious gift—and our hold on it inherently tenuous. Consequently, I find myself trusting that doing our best is the best we can do—and recognizing that ultimately, each person’s security must emanate from within.
Still, we need our security blankets. In the end, mine is a nod to one of life’s great paradoxes. All we can really hold onto is the love we give away…
Tom Soma, Executive Director













We are excited to announce that KGW’s Russ Lewis will serve as Master of Ceremonies at the 2011 Hearts & Hands Auction at the Portland Art Museum on Friday, September 23. Lewis will host the awards ceremony during dinner, and be there to support Ronald McDonald House Charities during this special night. Registration for the auction opened last week, reserve your seats today! 